Our Most Viewed & Favorited Content of 2025
As 2025 comes to a close, we took a step back to look at what really resonated with our readers this year. Across industries, you showed us what matters most: practical insights, real-world results, and stories with impact.
From thought leadership and compliance guidance to client success stories and community-centered content, these were the Flagship pieces you read, revisited, downloaded, and shared the most in 2025.
Here’s a closer look at our top-performing content:
Top newsroom post
Sixteen Flagship-Supported Airports Recognized in the J.D. Power 2025 Satisfaction Study
This newsroom post featured results from the J.D. Power 2025 North America Airport Satisfaction Study, highlighting sixteen airports supported by Flagship Facility Services that earned recognition across Mega, Large, and Medium airport categories.
The piece explores how traveler satisfaction continues to evolve as airports invest in terminal experience, amenities, and operational improvements. It also reinforces an ongoing industry theme: factors like cleanliness, consistency, and service reliability significantly influence passenger experience.
Most loved blog post
A Lab Manager’s Guide to IQ/OQ/PQ
This Life Sciences blog post became a top save/favorite for its straightforward breakdown of IQ (Installation Qualification), OQ (Operational Qualification), and PQ (Performance Qualification), and the role each step plays in quality assurance and audit readiness.
The guide covers definitions, how the phases connect, and common considerations for documentation and compliance. It’s designed as a practical reference for labs working in regulated environments and managing equipment validation as part of day-to-day operations.
Top performing client story
Retail Floor Tech at Walmart’s Corporate Spaces
This client story focused on technology-forward janitorial performance in Walmart’s corporate spaces, illustrating how automation can support consistency and visibility in cleaning programs.
The story highlights the use of autonomous floor equipment and the role of Flagship’s Intuition platform in supporting data-informed service delivery. It offers a real-world example of how facilities teams can combine people, process, and tools to improve outcomes at scale.
Most Inspirational EPIC Blog
Celebrating Black History Month 2025: African Americans and Labor
This EPIC blog post reflected on Black History Month 2025 through the theme African Americans and Labor. It connects historical contributions to modern workforce experiences and emphasizes the importance of recognition, representation, and continued progress.
The post also includes ideas for meaningful engagement during Black History Month and beyond, positioning workplace culture as an ongoing effort rather than a single-month moment.
Most Downloaded Resource of 2025
21 Questions to Ask Before You Renew Your Lab Services Provider
One of the most downloaded resources this year was a scorecard designed to support vendor evaluation ahead of renewal.
The document provides a structured list of questions to help assess areas like service performance, communication, compliance support, responsiveness, and overall value. It’s intended to help teams conduct renewal discussions with clearer criteria and fewer assumptions.
Looking ahead
This roundup captures what rose to the top in 2025, content that informed decisions, sparked conversation, and highlighted the impact of consistent service delivery. Appreciation goes to everyone who reads, shares, and puts these ideas into practice. More stories, tools, and insights are on the way in 2026, with the same goal: supporting safer, cleaner, more efficient environments wherever work happens.
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