Infusing Mobility Into the Solutions Improves Flagship’s Service Delivery
Mobile technology has touched nearly every facet of our lives and you would be hard-pressed to find an industry that has not been impacted by it. Add facilities management to this mix as more and more, providers are relying on mobile-based programs to manage projects of all types. As the technology becomes more of a necessity and less of a luxury, providers are looking to leverage mobility to deliver a more robust customer experience. While the impact of mobile technology on facilities management solution providers has become evident, what we have seen thus far is just the tip of the proverbial iceberg.
Over the course of the next three to five years, every aspect of facilities management will in some way or form be driven by mobile technology. This includes:
Work Order Processing
Work order processing via mobile technology will eliminate the need for paper and aligns well with the growing sustainability push that the industry is currently in the midst of.
Asset tracking functionalities will give providers the ability to effectively track and allocate their resources. This will allow them to more efficiently provide service and deliver a more consistent level of performance to the end-user.
With mobile programs in place, a more comprehensive level of reporting can be done, resulting in a better maintained facility. In years past, only a handful of persons could communicate their concerns to the service providers. With mobile technology, this becomes a thing of the past due in large part to the pervasive nature of smart phones and the level of connectivity that these products provide.
Mobile programs will allow providers to more closely monitor traffic in the facilities that they maintain and drive predictive maintenance requests.
Mobility has become a key component in the facility management industry. In the years to come, it will play an even larger role in the success of providers and how they best serve their customer base. As the industry continues to forge ahead, look for more leading edge solutions to be introduced in a value-added, cost effective manner.