Supporting the Science: What Great Lab Equipment Repair Service Should Look Like

When something breaks in the lab, no one wants a ticket number and a promise. What they want is an accredited, certified technician on site, fast. Someone who understands the urgency, knows their way around regulated equipment, and can get the lab back online without introducing new compliance headaches.  

That’s where a partner like Flagship comes in. Our repair technicians work in biotech hubs across California and in Boston, fixing everything from centrifuges to cryostats. What makes our repair service different isn’t just what we fix; it’s how we respond, what we see in the process, and the way we support lab managers before, during, and after the repair.

The Problem may not be the Equipment, but the Service Model

It’s not unusual for lab equipment to fail, but when the same instruments go down repeatedly, or when labs struggle to coordinate multiple OEMs to get something fixed, there’s a common denominator.

Most labs are still operating under a fragmented OEM service model. OEMs handle their own products. Local vendors are brought in for older equipment. Internal teams handle what they can. The result is a patchwork of support, limited visibility into service history, and too much time spent managing repairs instead of advancing the science.

We recommend replacing that model with a centralized, structured approach. One partner. One call. One integrated record of service across your entire equipment portfolio.

Repairs without the runaround

We built our repair program to provide what labs need in the moment things stop working: 

• Fast on-site response from accredited, certified technicians who are already local 

• Cross-trained service professionals who understand a range of equipment, not just one manufacturer’s spec 

• Documentation that meets compliance standards without slowing down the fix 

• A direct line of communication with someone who understands your lab’s operating environment, not just the hardware 

Most service partners fix what’s broken. We do that, too. But we also look at what the breakdown means, what could have prevented it, and how we can keep it from repeating.

From Centrifuges to Cold Storage, We’ve Seen It All

Our team supports a wide range of lab equipment used in biotech, pharma, and regulated R&D environments, such as:

• Centrifuges (refrigerated, ultra, micro) 

• Incubators and ovens 

• Cold storage (including cryogenic) 

• Biosafety cabinets and fume hoods 

• Autoclaves, plate readers, pipettes, and more 

For repairs that can’t be completed on site, our depot teams step in, handling full rebuilds, replacements, or complex service projects with OEM-level care and Flagship-level speed. 

We Know the Lab as Well as the Equipment

The gap in most repair services isn’t technical; it’s contextual. The tech might know the machine, but not the lab’s compliance requirements, SOPs, or audit expectations. 

That’s why every Flagship Life Sciences Technician (LST™) is trained specifically for lab environments. Certifications include: 

• RCRA (hazardous waste) 

• DOT and IATA (safe handling and transport) 

• Lab safety and documentation standards that align with regulated protocols 

So, when something goes wrong, we show up with the right tools and situational awareness. That’s a difference lab managers notice right away. 

Repair Data Tells a Story and We’ll Help You Read It 

We believe that repeat failures and frequent service calls often point to patterns that deserve attention. It could be an aging fleet, skipped calibration, usage issues, or service gaps that nobody's had time to investigate.

We’ll help surface that information without pressure, because it helps you do your job better, and helps us support you more effectively. 

When the time comes to revisit your long-term service strategy, we’ll already have the insights to guide the conversation. 

We’re Built to be Responsive 

Flagship doesn’t just repair lab equipment; we respond to the urgency and complexity of real lab environments. We know you don’t always have time to analyze the root cause. That’s why we’re structured to step in, fix it, document it, and get your team back on track. 

And if we see a recurring issue, we’ll flag it. Not with a sales pitch, but with the professional insight you’d expect from a partner who’s worked in hundreds of labs like yours.